Anyone that works or has worked in customer service? How do you handle customers who are rude...

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Anyone that works or has worked in customer service?

How do you handle customers who are rude and resort to insults when you don't have the perfect answer/solution for them? I've worked in retail for five years and still sometimes struggle with how unpleasant some customers can be, and I find that I...

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Alex78 · 46-50, M

I used to, I found that by being over the top happy and really helpful used to do the job.
By job I mean completely piss them off 😝

maybesomeday · 26-30, F

@Alex78 I usually try to do this, but I recently had an incident where for some reason I became flustered and almost forgot that I just needed to remain calm and act friendly. I so wish I could have been over the top happy towards this particular customer, but oh well - apparently they're going to write a formal complaint. 🙄😂

Alex78 · 46-50, M

@maybesomeday in that case go see supervisor and and mention that you are feeling stressed out..... Work related stress. They usually run.

DoubleRings · 51-55, F

Nah don’t take it personally. If you can refer it to a supervisor that’s prob your best bet. Say something like, hm let me see if my supervisor has a better idea on how to make this better. If that’s not an option, maybe you can say let me take down your number and I’ll have my supervisor call you about it. and if you have no supervisor who actually cares, then say, I’m sorry you feel upset/disappointed/ etc. how can i make this better? If it’s something you can do, great - do it. If it’s something you can’t, then explain that it’s not possible, you wish it was, is there something else i can do?

Worse case scenario refer them to one of your competitors.

maybesomeday · 26-30, F

@DoubleRings Thank you.
Usually I follow through with all those options given the situation, but I just blanked today and I probably made them even more dissatisfied. I guess I can only learn from it and try not to take it too seriously.

AnarchoMetalchic · 36-40

I've been in customer service for 20 years, and I tell them if they don't change how they're speaking to me, then I cannot help them. Works every time.

I am the supervisor.

SW-User

Yup...if they get too overbearing I call the supervisor in and let them take care of it.

SW-User

The louder they get, the slower you work and the more you inconvenience them. Let them give you an excuse to get management.

CharlieZ · 70-79, M

They say is like being married.

mysteriouslion · 31-35, M

I was in customer service for 3 years

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