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You have to say what they want to hear. You'll report it to your supervisor, and to show sincerity you should say something along the lines of it hurting everyone because of the rising cost of insurance. It's the way of the world. You'll notice that in a court of law, both the judge and the attorney will advise you to plead "not guilty" whether you're guilty or not. Pleading "not guilty" when you know you're guilty is a lie, but it's a lie that is promoted by the legal system.