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Why does a customer need to see my face and know my name?

The place I work at just became a drive thru and on our drive thru screen there is an option to turn on a camera so the customer can see me when I take their order. Plus my boss wants us to include our names when we welcome people. Ha ha no that camera is off when my boss isn't there. It's unnecessary and creepy.

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kisangel145 · 18-21, M

Because you're serving them they need to see your face and everything else and if you don't understand that then there's something wrong with you and I'm sorry

KyleTron5000 · 31-35, M

@kisangel145 It's understandable when they come inside and see me in person and when they see me at the window but while ordering at a speaker? That's too much. If they want my name it is on my nametag.