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so who are HRs or Sales Managers here?

i wonder how much bullshit do you deal with everyday. recently took a situational judgments test which puts one in their shoes and well choose the best and worst approach for dealing the situation... never realized you had to deal with bullshit customers at times...

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ProdigalSummer · F

I think the company you work for makes all the difference in those situations. If your company has policies that enable you to help the customer to the best of your ability and yuu know your supervisors trust and support your judgement, then helping resolve issues is not really all that hard. You just have to listen and get to the core of what they really want. Often it's simply validation.

My friend and I have worked in retail and food service for a combined 20+ years in customer service type roles and have a theory about how people act. When they come in obviously looking for a battle, they will only behave as badly as you let them. When you're kind and understanding, they have a much harder time showing their ass.

quinnVneck · 31-35, F

@ProdigalSummer sometimes i as a customer gets ashamed because of how some friends act in restaurants...especially when "the customer is king" i pity the manager and waiters... for "bad service" even if its good

Fernie · F

In my very long work life, many different kinds of jobs...my experiences were, across the board, that HR is ALWAYS on the side of the company

quinnVneck · 31-35, F

@Fernie well loyalty to the company is rather important... in keeping one's job... but its also tempting to sympathize with complainers especially when one is a sympathizer like myself

Fernie · F

@quinnVneck sympathize with the complainers? I'm talking about HR automatically taking the side of the company regardless of the complaint. You seem to be an HR person or a company person. Quite often those people you are complaining about complaining have valid complaints which are ignored

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