Being a regular worker, Is it ok for me to be responding to customers who lie on TripAdvisor about us?
46-50, F
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SW-User
Most hotels have someone that responds to overly negative reviews, and they just apologise and put a positive spin on it or politely point out if it isn't true. The risk is that if nobody responds, other customers may think there's truth to it. These kinds of responses seem to be an acquired skill.