How can i help my friend?

We are like cousins. Anyway my friend/ cousin called me crying saying her parents and brother yelled at her and she feels bad. She says her parents told her to put her clothes that she can not fit no more in a bag to give to her cousin and she did, but she put it in a trash bag that had trash in it and they yelled at her calling her names and stuff. I just don't know what to say really. I just told her it will be ok.