Ain't that the truth ?

@AbbeyRhode True!
The same way many businesses treat loyal customers, with disdain.

@Nimbus I guess that's what happens when all the competition disappears, they get smug.

@AbbeyRhode Good point!
There are only about 3 major competitors now!

@Nimbus @AbbeyRhode

They show their disdain for the customer in every way except openly say it out loud. Their customer service personnel know this very well. I did some computer repair work at AT&T once and some of the 💩 their staff says would shock you. Customer appreciation took the last train outta town for the coast and ain't comin' back.

@PatKirby I have experienced bad service in the past but I was surprised for this year to get a better deal than I anticipated.

@Nimbus

Didja call 'em up and say you were considering switching to another provider, then they gave in? How'd you work that deal?

@PatKirby I did jus that!
I was wary at first but it turned out to be relatively easy :)