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Can someone help me with consumer right stuff ?

I have been charged fully from the phone company which network hasn’t been working for three months ..
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midnightsun · 26-30, M
I have 1000 questions.

1) they won't charge you unless you agreed to their terms of service saying so.

2) I need more details regarding what happened.

But based on what i understand, you have no option but to pay up and talk to their customer service to terminate your contract with them.
Losinghope · 31-35, F
I have been liaising with the company they keep telling me they will fix the issues in 7 days and you go back cuz it hasn’t fixed and ask them and they will tell you will give u refund of 10 pound and will be fixed by 7 days @midnightsun