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dancingtongue · 80-89, M
As well as improving customer service. They can't even seem to grasp the fact that it isn't all for "agents" or "auditors" but adding basic customer service people to answer the phones as well and a big chunk is playing catch up on technology.
windinhishair · 61-69, M
@dancingtongue My brother and his wife worked for the IRS for a couple of decades until about five years ago. The computer technology was always ten to fifteen years old, outdated and problematic. I have no doubt it still is.
dancingtongue · 80-89, M
@windinhishair My daughter-in-law had to spend most of a full day on the phone to get a piece of information on her recently deceased mother. Only to be told she needed to talk to someone else and get in the queue again.
windinhishair · 61-69, M
@dancingtongue That doesn't surprise me at all. The IRS has been inadequately funded for generations.