Would you go back to this restaurant if you were in my shoes?
Less than a month ago, a manager at the restaurant I frequent (and worked at for a bit) flipped out, tried to shame me in front of a crowd for forgetting my wallet, and got another manager to join in. Then they kicked me out.
So I called the owner (let's call him D). He's an amazingly kind man. I told him about what happened and told him I was so embarrassed I was shaking. He was sympathetic, said he would talk to those managers the next day, and then call me back. Though he never called.
Several days later, I attempted to call him. No answer so I left a voice mail. No answer. Another couple days later, I texted him and asked him if I was welcome back to the restaurant. He texted back to say yes I was, and if I have any more issues, I can call him directly.
I've been a customer since they opened 15-20 years ago and I want to go back because D is honestly just a really great guy and this was the only bad experience I've ever had. But him not contacting me back, and those two managers doing what they did, I'm not sure I should step foot in there anymore.
Would you go back if this happened to you?
So I called the owner (let's call him D). He's an amazingly kind man. I told him about what happened and told him I was so embarrassed I was shaking. He was sympathetic, said he would talk to those managers the next day, and then call me back. Though he never called.
Several days later, I attempted to call him. No answer so I left a voice mail. No answer. Another couple days later, I texted him and asked him if I was welcome back to the restaurant. He texted back to say yes I was, and if I have any more issues, I can call him directly.
I've been a customer since they opened 15-20 years ago and I want to go back because D is honestly just a really great guy and this was the only bad experience I've ever had. But him not contacting me back, and those two managers doing what they did, I'm not sure I should step foot in there anymore.
Would you go back if this happened to you?