why is everything becoming automated and AI now

i tried to contact the courier service fedex earlier over a package i'm expecting which is delayed and there isn't any phone customer service on that site now, it's all live chat with a virtual assistant or agent.....i felt really angry as i wanted to speak to a live human being on the damned PHONE!!!

and i found a lot of companies now are the same; you can't get to speak to an actual human being, it's all automated and AI.

i felt so angry i could of typed abuse at the live virtual agent. what can you do?

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spencer6 · 18-21, F

Yeah, I thought those annoying phone wait lines were the end of the misery but nah, and well I don’t think there’s anything you can really do. Most I can think of is write the company an email that you’d liked to speak to a human instead of AI because it would’ve provided better customer support and hope they care

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LordShadowfire · M

@jshm2 Do you just get off on being a total shitbag on the internet, dude? Every time I see you, you're being an absolute fucking douche nozzle.

LordShadowfire · M

The companies have decided it's cheaper to have AI do it. I know, it's really fucked up. All I can say is, vote with your wallet.

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