Have you ever quit your job on the spot?

No, but I once accepted a transfer when I was in customer sales support and a manager observing my call dinged me because I didn’t offer a product package to a sobbing woman who was canceling the service of her mother (who had just passed away).

I focused on helping her take care of what she’d asked. I did ask if there was anything else, anything about her own service with which she needed help. When she said no, I thanked her for calling, expressed my condolences and let her go.

The manager, hearing all of this, insisted I should’ve pushed. On break, I called back someone who had been headhunting me as an instructor in another department and accepted a position. I was gone from sales support within the week.