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I would simply reply:
"Would you like to speak to the manager?"
And if no manager on-site:
"Would you like the number of the owner/manager?"
"Would you like to speak to the manager?"
And if no manager on-site:
"Would you like the number of the owner/manager?"
Viper · M
Because they hope saying something will help change it, but that idea doesn't work in the internet age, you got to complain online or via lawsuit at this point.