So customers excuse for complaining to the employees that can’t do anything, is because we are the middle man.

First, I do absolutely nothing with your complaint. I don’t even tell my manager. I just make fun of you with my coworkers.

Second, why then complain to me about following STATE laws? In New Jersey we banned plastic bags. So this has been a recent issue at work with customer complaints and flip outs. Am I now a middle man for Phil Murphy even though I’m not employed by the government? Because there is no way I can even give him that message.