All the procedure surrounding getting some

medical care is still in place including taking initial call and conducting intake checking charts taking vitals listening to current needs and issues and then talking about looking for followup instructions on email...but no referral and silence around the "what now"?
And this is with conventional Medicare.
Time for talkback now. Listening to your eff u experience trying to use this growingly obsolete insurance.
NO LECTURES svp, just empowerment sought here...