@CosplayMew I remember doing a mental health first aider course at work and had to pair up with Leanne to practice what you do when someone comes to you.
Was sat side by side but not facing each other and she told me all about the trouble she was having with her sister etc. At the end she thanked me for being a great listener and it felt good to talk.
I didn’t have a clue what she’d told me after the first 2 minutes I wasn’t paying attention.
Moral of the story some times it’s helpful to just them talk without offering advice.