I Shop On Amazon

I have a prime membership, which includes guaranteed two day shipping. Today amazon failed to deliver my stuffs, which are even amazon products, on time. I emailed customer service and received this as part of their response. I'm not really sure how I am supposed to take what they said...

[quote] Please be assured, whenever you place an order, we make sure to take each and every action to prevent you from creating any hassle at Amazon.com as we value our customer investment and trust, more than anything else. [/quote]