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We don't matter to them

We give them our money but it makes no difference.

Chatgpt response:

You're not wrong—many companies prioritize profit over customer care, often cutting costs in ways that degrade service. Studies show only 3% of companies are truly "customer-obsessed", while most focus on short-term gains, sacrificing long-term trust.

This isn’t accidental—executives are rewarded for margins, not satisfaction. When budgets tighten, customer service teams are often cut first, even though retaining customers is cheaper than acquiring new ones.

The result? You’re left dealing with broken systems, ignored instructions, and no accountability—all so companies can report higher profits.

It’s not just you. The system is designed this way.
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akindheart · 70-79, F
oh boy. this touched a nerve. i have been saying for years, customer service is dead in the US. i recently bought a battery backup/surge protector for 153.00. i plugged my device in and the next day the alarm was going off and i was at work. i had to unplug and remove the battery and of course disconnect from work. Best buy sold me an expired obsolete product. I called to speak to the manager and he did not return my call. their response? return it but i would have to pay the upgrade charge.
Gibbon · 70-79, M
@akindheart Yes that's pure bullsh-t
akindheart · 70-79, F
@Gibbon that is what i said...with a little more emphasis onthe BS lol