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Do you have a problem in uploading pictures to SW or inboxing?

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Nuno · Admin
Hello. What exactly is the problem? What's happening?
Tonydang · M
@Nuno having problems with uploading pictures and always freezing need to constantly refresh the page I’m using iPhone
Ambroseguy80 · 51-55, M
@Tonydang make sure you have the latest updates.
Tonydang · M
@Ambroseguy80 are you referring to phone update?
Shayama · FVIP
@Tonydang did you sort your problem with uploading
Tonydang · M
@Shayama sort of it’s still doing the same but I just keep refreshing the page and it eventually goes through messages seem to be ok now
Shayama · FVIP
@Tonydang oh ok.
I still can't
Tonydang · M
@Shayama it’s frustrating when it gets really bad I just go to Facebook and TikTok 😂😂
Shayama · FVIP
@Tonydang surely
Tonydang · M
@Shayama I replied to there message and explained what was going on but never heard back from them
Shayama · FVIP
@Tonydang oh ok.
Hope they will get back
Tonydang · M
@Shayama so do I but honestly I don’t think there to concerned about a couple of users
Shayama · FVIP
@Tonydang yeah.
When I go to the option select image to upload, it just crashes
Tonydang · M
@Shayama mine did that for a while I just pull down on the page and select it again and it goes through but very slow
Shayama · FVIP
@Tonydang I tried the same.
But mine does not work at all
Tonydang · M
@Shayama it’s frustrating have you tried email them
Shayama · FVIP
@Tonydang nope.
Nuno · Admin
@Shayama Do you know the name of the Browser that you are using on your Android?

If it's crashing, this seems to be a problem with your device, as it seems to work well with most other users.

I wonder if you try installing another browser, like Firefox (from the Play Store), would the same happen.


Also, where exactly are you trying to upload a photo? Is it when you are creating a new post? Or directly in the Albums inside your profile?

And when exactly does it crash - is it when you try to select an image on your phone, or before/after?

Thank you.
Shayama · FVIP
@Nuno I will try that out.
Thank you so much for the help.
👍
Nuno · Admin
@Shayama Thanks much. I also asked a few other questions in my last message above, that might help identifying the problem. 👍