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TeresaRudolph71 路 51-55, F
I worked in customer service for almost a year and a half. I was instructed to tell them what we could do for them, and if that wasn't enough, they would usually demand a supervisor. In fact, that was usually what happened, except for a few creepy people who demanded my employee ID number. When this happened, I would tell the supervisor that I needed them to take over the call.
Some supervisors refused to take the call and told me that if I were doing my job properly, the customer would accept what I was telling them and wouldn't have a problem with it. This sometimes happened several times, with the same customer, until the supervisor finally, reluctantly took the call. By this time the customer was screaming. And then, interestingly, when the supervisor got on the phone, the customer would suddenly change from a screaming , abusive monster to the sweetest person in the world, and would cry to them about how awful I had been and tell them what a relief it was to finally talk to someone decent who knew what they were doing. Almost every time, the supervisor would tell them the same thing I had told them, but they would take it much better, coming from a supervisor. Or, sometimes, the supervisor would swoop in and play the hero, and do things for the customer that I was not authorized to do. This just reinforced the customer's thinking that only supervisors were good, decent people who cared about them and lowly peons like me were just horrible, uncaring jerks. 馃檮
I promise you, I was never rude to any of my customers. That's not the kind of person I am, and if I had been, it would have cost me my job. I couldn't wait to get out of there. It got so bad, it started to affect my health.
Some supervisors refused to take the call and told me that if I were doing my job properly, the customer would accept what I was telling them and wouldn't have a problem with it. This sometimes happened several times, with the same customer, until the supervisor finally, reluctantly took the call. By this time the customer was screaming. And then, interestingly, when the supervisor got on the phone, the customer would suddenly change from a screaming , abusive monster to the sweetest person in the world, and would cry to them about how awful I had been and tell them what a relief it was to finally talk to someone decent who knew what they were doing. Almost every time, the supervisor would tell them the same thing I had told them, but they would take it much better, coming from a supervisor. Or, sometimes, the supervisor would swoop in and play the hero, and do things for the customer that I was not authorized to do. This just reinforced the customer's thinking that only supervisors were good, decent people who cared about them and lowly peons like me were just horrible, uncaring jerks. 馃檮
I promise you, I was never rude to any of my customers. That's not the kind of person I am, and if I had been, it would have cost me my job. I couldn't wait to get out of there. It got so bad, it started to affect my health.