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firefall · 61-69, M
In the US, yes, that's a wretched thing to do - US law in most state reduces waitstaff wages on the anticipation of them making tips. If I get poor service, I'd tip fairly minimally (15%ish), but otherwise quite a bit more. A waiter/waitress would have to go well out of their way to personally outrage me, to make me omit a tip altogether.