Xfinity customer service is seriously the worst.

I was trying to assist one of our residents yesterday at work with activating his new modem so he can have internet in his apartment. We had to call customer service because we had trouble logging into the Xfinity app. One guy couldn't understand what we were talking about and the other guy said that he can't have just internet and needs to have cable too which was an outright lie (he said "we are a cable company"). I decided to then use the online chat service and we were transferred 7 times over two hours before some of our issues were resolved. And we still could not get his modem activated before I had to go home. It was so damn frustrating. Normally I don't post stuff like this but I needed to vent lol.