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What kind of "routine maintenance" does Spectrum do in which they could find a problem with your network?

Spectrum is saying they did routine maintenance (where?) and realize I have an issue with my network. Whether I see the problem now or not, making an appointment now will prevent problems with tge network in the future.

So, what kind of problem did they find and where? Any ideas?

I'll call later. Just curious what you guys think.
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Northwest · M
Sounds fishy. My service provider has never called me to say they found a problem. Usually, I’m begging them to fix problems.

That aside, your service provider has complete control over the gateway (cable modem, DSL modem, fiber d’eMate point, etc), and all the devices in your home connected to it. They know every web site you go to, and every bit in and out of your home.

So, if something is wrong with your device, they know immediately, as in the device is programmed to alert them.