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Northwest · M
Sounds fishy. My service provider has never called me to say they found a problem. Usually, I’m begging them to fix problems.
That aside, your service provider has complete control over the gateway (cable modem, DSL modem, fiber d’eMate point, etc), and all the devices in your home connected to it. They know every web site you go to, and every bit in and out of your home.
So, if something is wrong with your device, they know immediately, as in the device is programmed to alert them.
That aside, your service provider has complete control over the gateway (cable modem, DSL modem, fiber d’eMate point, etc), and all the devices in your home connected to it. They know every web site you go to, and every bit in and out of your home.
So, if something is wrong with your device, they know immediately, as in the device is programmed to alert them.