Why do people buy appliances that they know are going to let them down?

I’ve been repairing appliances since 2013 and I see this pattern that I can’t wrap my head around. People will go off on a tangent about how terrible their LG refrigerator or Samsung washing machine has been and how Home Depot and/or Lowe’s were the worst stores to buy from and then they waltz their happy ass right back into Home Depot or Lowe’s and buy the exact same appliance again but a couple years newer as if this time it’s going to be different.

I really shouldn’t complain because those people are the reason I’ve done well for myself over the years but I guess the neurotic section of my brain really wants to make sense of this nonsense.