You know what's frustrating? trying to help your parents understand stuff because their english isnt good

Somehow my dad ruined their car by running over a boulder of sorts. they had a crappy 2011 ford focus piled up with junk in it. they got screwed over by the towing people cause i guess they went through a towing middle man of sorts and got charged quite a bit to get it towed to a shop. car is totaled and they arent understanding about the insurance. i keep telling them they need to call about the money and to not just accept whatever quote is given and to haggle with them cause used cars are expensive these days. i feel like they get taken advantage of because of the language barrier and they are old, my sister has been the one mainly handling all the calls and stuff but im trying to help ease the burden on her