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cherokeepatti · 61-69, F
Well here’s a small complaint. I waited around here today thinking I would be getting a new washing machine delivered and hooked up. Have been without one since that Arctic cold snap. Something busted in the machine (it wasn’t the hose outside of the machine) and caused the machine to flood the laundry room when it was spinning a load I put in a couple days after the cold front arrived. Anyway the new machine was ordered over a week ago from Home Depot. They were supposed to deliver today from 10-2 and delivered it to the wrong address. The order got canceled because they said it would take another 10 days to get it on a route for the truck to deliver it. Got another one ordered at Lowes for less money and they said they could deliver it day after tomorrow. I’m not holding my breath, let’s see if they do or they make an excuse like Sears always did for deliveries. I stayed home twice all day for appliance deliveries and about 4 p.m. they hadn’t shown up and would call. Every time they said there was not room on the truck and they would have to deliver it in another 3 days. I would threaten to cancel the order and get a refund and they’d deliver it the next day. If it doesn’t arrive by Friday I’ll have to go to the laundromat again and it cost me $17 to wash and dry 2 large loads that time. The 2 loads of towels can wait but the boy will need some pants and shirts for school next week.
cherokeepatti · 61-69, F
@Musicman I don’t know if it’s a shortage of drivers or what these days. But at least be honest up front. And if they deliver it to the wrong address take it to the right one. They care more about the routing than customer service. And they were charging $148 for delivery, set up and the cost of new hoses and I think an extended warranty…they won’t guarantee the hoses if we insisted on using the old ones.
cherokeepatti · 61-69, F
@Musicman they claim they have to follow the route given to them and backtracking is not allowed so they wasted time delivering it and then having to pack it back up and took off down the road. I don’t care if someone has to work overtime at least honor the contract and build a reputation for good customer service. They’ll end up like Sears if they keep doing this crap to people.
Anyway me and Ray have plenty of clothes, could go a month or more without doing the laundry for them. But the boy has about 10 days worth for school at most. So I’d have to make a trip to the laundromat and it’s really inconvenient for me right now even with a nice secure laundromat like the one that I use. It’s less than a mile from the house too.
Anyway me and Ray have plenty of clothes, could go a month or more without doing the laundry for them. But the boy has about 10 days worth for school at most. So I’d have to make a trip to the laundromat and it’s really inconvenient for me right now even with a nice secure laundromat like the one that I use. It’s less than a mile from the house too.
PoetryNEmotion · F
@cherokeepatti Such terrible customer service. Your time matters. People make excuses since covid began. And they think excuses are fine.
SandWitch · 26-30, F
@cherokeepatti
A friend of mine who lives in Canada said she stopped using Home Depot and Lowes for appliances because they would never take responsibility for the warranty if something went wrong. In other words, she couldn't go back to Home Depot with her complaint because they would direct her to the manufacturer for warranty work. Home Depot and Lowes are just distributors of a product, they are not bonafide appliance Dealers.
What she ended up doing was going to an appliance store nearby which only sold household appliances. They offered free delivery and hook up and removal of the old unit with 3 day service from the time of ordering the unit until delivery and installation. In their case, a truck drops off the unit at her home and a licensed appliance installer would come around that same day to hook it up. Home Depot truck drivers are not trained nor licensed appliance installers.
When it comes to warranty work, that appliance Dealer is also an authorized agent for the product who can administer repairs and warranty paperwork without you even getting involved, whereas Home Depot and Lowes are not authorized Dealers. They are only distributors.
A friend of mine who lives in Canada said she stopped using Home Depot and Lowes for appliances because they would never take responsibility for the warranty if something went wrong. In other words, she couldn't go back to Home Depot with her complaint because they would direct her to the manufacturer for warranty work. Home Depot and Lowes are just distributors of a product, they are not bonafide appliance Dealers.
What she ended up doing was going to an appliance store nearby which only sold household appliances. They offered free delivery and hook up and removal of the old unit with 3 day service from the time of ordering the unit until delivery and installation. In their case, a truck drops off the unit at her home and a licensed appliance installer would come around that same day to hook it up. Home Depot truck drivers are not trained nor licensed appliance installers.
When it comes to warranty work, that appliance Dealer is also an authorized agent for the product who can administer repairs and warranty paperwork without you even getting involved, whereas Home Depot and Lowes are not authorized Dealers. They are only distributors.
cherokeepatti · 61-69, F
@SandWitch What companies would you buy from?
SandWitch · 26-30, F
@cherokeepatti
It depends entirely on the appliance in question. I always go for high end appliances and not the middle of the road variety anymore. But not all manufacturers of high end appliances are good at everything they make!
For example, Bosch make an excellent, top of the line dishwasher but their Bosch refrigerators are not as well designed as Liebherr refrigerators whom are the top in their field.
It depends entirely on the appliance in question. I always go for high end appliances and not the middle of the road variety anymore. But not all manufacturers of high end appliances are good at everything they make!
For example, Bosch make an excellent, top of the line dishwasher but their Bosch refrigerators are not as well designed as Liebherr refrigerators whom are the top in their field.
cherokeepatti · 61-69, F
@SandWitch I bought Whirlpool. The other machine was really good but something froze inside of it. We had a usually cold Arctic cold front move in. A lot of people around here had busted pipes that leaked so much that water came out of their homes, into the driveway and down the street and froze. Also frozen water mains and other cold-related problems.
SandWitch · 26-30, F
@cherokeepatti
Whirlpool is made by GE. It doesn't matter what brand you buy, they all use water which freezes! The fact that your washer froze up had nothing to do with it's design, but everything to do with the fact that you obviously never had any heat in your house during that period of time!
Whirlpool is made by GE. It doesn't matter what brand you buy, they all use water which freezes! The fact that your washer froze up had nothing to do with it's design, but everything to do with the fact that you obviously never had any heat in your house during that period of time!
cherokeepatti · 61-69, F
@SandWitch Oh really? We were in the house the entire time and the thermostat was on 75 degrees which is warmer than I like it. Nothing blocking around the machine either.
SandWitch · 26-30, F
@cherokeepatti
If it was 75 in your house then how did something "freeze" inside it?
If it was 75 in your house then how did something "freeze" inside it?
The other machine was really good but something froze inside of it. We had a usually cold Arctic cold front move in. A lot of people around here had busted pipes that leaked so much that water came out of their homes, into the driveway and down the street and froze. Also frozen water mains and other cold-related problems.
cherokeepatti · 61-69, F
@SandWitch The washer is next to an outside wall. I’m not the only person who had pipes or other things freeze up here during that cold snap. I wasn’t trying to conserve energy by turning down the thermostat either. We have a space heater now and will use it in there if it gets that cold again. The plumbing to the bathrooms and kitchen sink. runs under the concrete up to the sinks. It helps to prevent them from freezing up. I leave the cabinet doors underneath the sinks open anyway but probably don’t need to.
SandWitch · 26-30, F
@cherokeepatti
I know exactly what kind of set up you have in your home because I've seen the same thing before. Leaving the cabinet doors open is typically what everyone does where I'm from too! I've seen pipes running up an outside wall freeze solid overnight even if the temperature in the house is 75, mainly because there was no insulation wrapped around the water pipes next to that outside wall.
That same thing happened to my neighbor's house and when the water pipe burst from freezing, it ran all night long. When they woke up in the morning, their entire basement was flooded seven FEET deep with water up to the basement ceiling because the water came in a full pressure and ran all night long! Everything in their basement was destroyed, including the furnace, the water heater and their deep freezer, plus 40 years worth of collectible stuff!
I know exactly what kind of set up you have in your home because I've seen the same thing before. Leaving the cabinet doors open is typically what everyone does where I'm from too! I've seen pipes running up an outside wall freeze solid overnight even if the temperature in the house is 75, mainly because there was no insulation wrapped around the water pipes next to that outside wall.
That same thing happened to my neighbor's house and when the water pipe burst from freezing, it ran all night long. When they woke up in the morning, their entire basement was flooded seven FEET deep with water up to the basement ceiling because the water came in a full pressure and ran all night long! Everything in their basement was destroyed, including the furnace, the water heater and their deep freezer, plus 40 years worth of collectible stuff!
cherokeepatti · 61-69, F
@SandWitch It was on the north side of the house, the outside wall…the winds were very strong during this time even after the Arctic blast arrived…which is highly unusual as most cold fronts settle down after they arrive and little or no wind, at least here. . And we kept the home well-heated, even warmer than what the energy companies were recommending. If it was any warmer in the house I would have woke up sweating and dehydrated. I kicked off my socks and blanket as it was. I don’t know what else we could have done besides put a space heater in the laundry room and that will happen if it ever gets that cold again.
SandWitch · 26-30, F
@cherokeepatti
For the washer itself to freeze to the point where it would burst, would also mean the air in the laundry room itself would have to be that cold as well, which would mean below 32 degrees Fahrenheit.
If the air temperature in your laundry room is even one degree ABOVE freezing, your washer will not freeze even if it's pushed right up against that outside wall which it most likely is not anyway.
From what I've experienced myself with washers, the Arctic blast had nothing to do with your washer leaking because I don't believe that it actually froze as it otherwise appears to have done.
What you experienced is very common with washers and dishwashers, regardless of where they're placed inside a room. More than likely it was a mechanical failure, not freezing.
The reason you can't compare your situation to all your neighbors who had busted pipes, is because the pipes in your house did not burst. Your leak was confined to the clothes washer itself which has plastic components that fail even in the middle of summer and will cause a flood just like you experienced.
What you experienced is a very common problem with washers and dishwashers, which is why it says right in the owner's manual of every clothes washer and dishwasher to NEVER leave the washers running when nobody is home, because plastic components break without warning and will cause a massive flood very quickly.
For the washer itself to freeze to the point where it would burst, would also mean the air in the laundry room itself would have to be that cold as well, which would mean below 32 degrees Fahrenheit.
If the air temperature in your laundry room is even one degree ABOVE freezing, your washer will not freeze even if it's pushed right up against that outside wall which it most likely is not anyway.
From what I've experienced myself with washers, the Arctic blast had nothing to do with your washer leaking because I don't believe that it actually froze as it otherwise appears to have done.
What you experienced is very common with washers and dishwashers, regardless of where they're placed inside a room. More than likely it was a mechanical failure, not freezing.
The reason you can't compare your situation to all your neighbors who had busted pipes, is because the pipes in your house did not burst. Your leak was confined to the clothes washer itself which has plastic components that fail even in the middle of summer and will cause a flood just like you experienced.
What you experienced is a very common problem with washers and dishwashers, which is why it says right in the owner's manual of every clothes washer and dishwasher to NEVER leave the washers running when nobody is home, because plastic components break without warning and will cause a massive flood very quickly.
cherokeepatti · 61-69, F
@SandWitch I never leave my washer goi g when I am gone.