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SW-User
That's really all you can do. Listen and let the person know you're there for him/her.
Offering generic, unwarranted advice or saying you are sorry is likely to backfire badly.
If asked, merely offer possible solutions and let that person decide which road to take.
Offering generic, unwarranted advice or saying you are sorry is likely to backfire badly.
If asked, merely offer possible solutions and let that person decide which road to take.