I do not have a hard job.
I do not have a hard job, I think my job is relatively easy, time-consuming but easy. I have moved up pretty quickly in this new job that I started two months ago. I am actually up for another promotion that I have an interview for on Thursday. However, today was a day that I truly hated my job.
So I am a case manager for Chrysler customer care. I handle escalated cases where a customer is having an issue with their vehicle whatever the reason may be. I only talk to my customers and my dealerships I don't take inbound calls for other customers that I wouldn't know how to assist with. A lot of my job is paperwork, paperwork, and more paperwork. It's something that I've always wanted to do and it seems like I've been doing a pretty good job at it.
Today on the other hand, was the day that I absolutely hated my job and if I didn't need it I probably would have walked Walked Out. I've been working with a customer who had a terrible experience at the dealership the customer has requested everything under the sun and I had delivered as much as I possibly could, more than I probably should have. That wasn't enough for him today, after I told him that I would only be able to offer what was in within my limits, he lost his temper and for him to say what he said to another human being not only is it disrespectful, but it is completely unacceptable.
This customer told me that I was a worthless piece of shit*, and that he was going to take me to court and rape me in front of everybody in the courtroom. No luckily we don't have to tolerate that kind of abuse and I was able to disconnect the call from him. My boss who happens to be one of my close friends and my ex-girlfriend was sitting right next to me when all this happened. Now because we know each other on a personal level and she knows what I've been through she understood that being told that was a huge trigger for me and she had to get me out of the building. So we went outside had a smoke break I had a panic attack she was there she helped me through it and it is what it is. She did have to contact her boss who had to listen to the call and now this customer if he calls in again will never speak to me again I'm thankful that I'm with a company that cares but at the same time I don't think I can keep doing this is stuff like this is going to have it. They did tell me that this has only ever happened two times before and those customers were blacklisted from calling.
My only good take away from this is. I was able to keep calm while on the phone nobody saw me break down except for my boss and I'll never have to speak to this asshole again.
Today was a rough day snd they declined my request to be off tomorrow for my birthday so ive to just accept this and come into work tomorrow prepared to hell the next cuafomer.
So I am a case manager for Chrysler customer care. I handle escalated cases where a customer is having an issue with their vehicle whatever the reason may be. I only talk to my customers and my dealerships I don't take inbound calls for other customers that I wouldn't know how to assist with. A lot of my job is paperwork, paperwork, and more paperwork. It's something that I've always wanted to do and it seems like I've been doing a pretty good job at it.
Today on the other hand, was the day that I absolutely hated my job and if I didn't need it I probably would have walked Walked Out. I've been working with a customer who had a terrible experience at the dealership the customer has requested everything under the sun and I had delivered as much as I possibly could, more than I probably should have. That wasn't enough for him today, after I told him that I would only be able to offer what was in within my limits, he lost his temper and for him to say what he said to another human being not only is it disrespectful, but it is completely unacceptable.
This customer told me that I was a worthless piece of shit*, and that he was going to take me to court and rape me in front of everybody in the courtroom. No luckily we don't have to tolerate that kind of abuse and I was able to disconnect the call from him. My boss who happens to be one of my close friends and my ex-girlfriend was sitting right next to me when all this happened. Now because we know each other on a personal level and she knows what I've been through she understood that being told that was a huge trigger for me and she had to get me out of the building. So we went outside had a smoke break I had a panic attack she was there she helped me through it and it is what it is. She did have to contact her boss who had to listen to the call and now this customer if he calls in again will never speak to me again I'm thankful that I'm with a company that cares but at the same time I don't think I can keep doing this is stuff like this is going to have it. They did tell me that this has only ever happened two times before and those customers were blacklisted from calling.
My only good take away from this is. I was able to keep calm while on the phone nobody saw me break down except for my boss and I'll never have to speak to this asshole again.
Today was a rough day snd they declined my request to be off tomorrow for my birthday so ive to just accept this and come into work tomorrow prepared to hell the next cuafomer.
