What companies gave you such bad customer service that you will never give them a dime again?
Robot
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robertsnj · 56-60, M
i think it in interesting question. I went through the answers and made the observation that I think was accurate before i went through the thread.
I woud offer up the premise that oligopolies that offer a comodity will dominate lists like this on any website for the primary reason they do not have to beg for your business. It there is a large back end service delivery it wont' matter if they are an oligopoly or not due to implimentation costs from the business.
For instance I saw Amazon. If you leave Amazon and want to purchase online plan b can be rough. at times.
Verison same deal--if you left Verizon you probably only have one other choice with another organziation that isn't customer service focused
Also customer service is a negociation and if you are coming in with "fix my situation or i will take my business somewhere else' you are not negociating you are delivering an ultimatum.
As soon as you do that the business will need to decide as a business decision how much they can concede to your ultimatum while still seeing you as a profitable customer. It is why change my password is almost aways accomodated but your quality sucks give me a discount rarely succeeds. one of those makes eocnomc business sense and the other does not. It is also why phone companies give you free phones in exchange for long term contracts--it is a negociation as is all customer service. (phone sales reps are csr's not sales people)
as a matter fact in the sense of introspection read various CSR threads (a few on here) but mostly in other places and you will see that theme over and over ---that they are expressing ideas of negociations not dealing with ultimatums.
I woud offer up the premise that oligopolies that offer a comodity will dominate lists like this on any website for the primary reason they do not have to beg for your business. It there is a large back end service delivery it wont' matter if they are an oligopoly or not due to implimentation costs from the business.
For instance I saw Amazon. If you leave Amazon and want to purchase online plan b can be rough. at times.
Verison same deal--if you left Verizon you probably only have one other choice with another organziation that isn't customer service focused
Also customer service is a negociation and if you are coming in with "fix my situation or i will take my business somewhere else' you are not negociating you are delivering an ultimatum.
As soon as you do that the business will need to decide as a business decision how much they can concede to your ultimatum while still seeing you as a profitable customer. It is why change my password is almost aways accomodated but your quality sucks give me a discount rarely succeeds. one of those makes eocnomc business sense and the other does not. It is also why phone companies give you free phones in exchange for long term contracts--it is a negociation as is all customer service. (phone sales reps are csr's not sales people)
as a matter fact in the sense of introspection read various CSR threads (a few on here) but mostly in other places and you will see that theme over and over ---that they are expressing ideas of negociations not dealing with ultimatums.