Viper · M
Yes satisfaction is based on appreciation, and appreciation is based on outlook comparing experiences and weather something meets expectations or not.
Therefore satisfaction is based on our mental expectations and experiences.
I've worked in taxes in the past, where one customer was quite unhappy only getting back one of the largest refunds I've seen, as their expectations was more. Mean while, a couple of guys owned lots of money, but weren't the list bit unhappy (at least not at us) as they expected it and knew it was coming.
Therefore satisfaction is based on our mental expectations and experiences.
I've worked in taxes in the past, where one customer was quite unhappy only getting back one of the largest refunds I've seen, as their expectations was more. Mean while, a couple of guys owned lots of money, but weren't the list bit unhappy (at least not at us) as they expected it and knew it was coming.
