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I Know Life Can Be Scary

Working as a nurse you get to see fear every day on the faces of patients. The surgeons do their best to explain the need, duration and expected result of the operations, the surgical procedures, performed to the patients where reassurance is needed.
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Indeed. Keep it simple. Ease their worries. Do your jobs. Most of the time, things go according to plan. When they don't, you do your very best.