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How do they know?

My best friend, in Pennsylvania, is a real honest-to-gosh paper newspaper junkie. She used to get three or four daily.

For the past eight Sundays, the Erie Times-News has not arrived, although her subscription is paid in full.

She called and called and called. If anybody was dumb enough to actually answer the phone, they stopped her a short way into her "where's my paper?" rant, told her that wasn't their department and transferred her to another unanswered extension where she'd leave a message They wouldn't call back. Nobody ever called back.

Finally she called one last time and left messages on the ghost voicemail and told me, "If it isn't delivered this Sunday, I'm reporting them to the Better Business Bureau."

Today her paper was delivered.

Is there some algorithm that reads the stress in your voicemail and alerts them when you're really truly no lie had enough?
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eli1601 · 61-69, M
They have probably let most of the people go in customer service since actual print newspapers are dying.

It may have taken that long for someone to get to her call.
Mamapolo2016 · 70-79, F
[@10531,eli1601] Smh. Thereby hastening their demise.
chuck7882 · 56-60, M
Better Business Bureau falls under the "magic words" category
Heartlander · 70-79, M
Earlier last year, Our local KC Star newspaper's home delivery rate rose to like $900 a year .... until I called to cancel our subscription. Then the rate drops dramatically. When I responded with "too late, why didn't you charge me that lower rate in the first place" they responded with an even lower rate. "Sorry, nothing personal, but I don't like your billing scheme. We've been your customer for 30+ years and your bosses tried to charge us the highest rates? Just cancel us."

Last I heard, the KC Star is no longer printed here but printed in Des Moines and trucked to Kansas City. From the way things look, for their future, they can probably truck it in in one of those tiny Smart Cars. More bad news is that The Star's parent company, McClatchy, is in Chapter 11, which means that their other 29 or so major newspapers are also on a short string for survival.
Mamapolo2016 · 70-79, F
[@66493,Heartlander] It's unreal, isn't it?
Mamapolo2016 · 70-79, F
[@66493,Heartlander] A lot of it is that newspaper people no longer own newspapers.
Heartlander · 70-79, M
[@663519,Mamapolo2016] :) The plan is to turn the printed news industry into the digital news industry. Imagine ... challenging Google, Yahoo and Facebook this late in the game? Like Sears announcing that they will take on Amazon, head-on.

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