Don't you just love friendly, patient, knowledgeable sales reps?

Tonight I walked into Verizon and said to the concierge in the corner by the door, "Yes, you can help me! I need a new phone and I need it NOW." A young man a few feet away stepped up. "If you'll follow me, we'll get right on that." (IF I would follow him? Tall, broad-shouldered, great smile...wouldn't YOU follow him?) Our business was done in fifteen minutes, and I didn't even have to shell out any 'real' money. All charged to my account. (Yes, I do know I still have to pay it.) He didn't try to upsale, he actually listened, and he was quick.

I'm gonna miss him.