I Have Something to Say
[b]e-mails - Automatic Right to Reply?[/b]
Many organisations seem to favour sending out standard emails to customers, to which they cannot then reply. The latest example of this arrived earlier today in the form of an e-mail from Amazon, saying they were expecting a return from me and that if they didn't receive it, they would charge my account for the item concerned. As it happens the item was returned two weeks ago and the tracking section of their own website acknowledged that. I have no doubt this was an honest mistake and I'm not targeting Amazon specifically as they are just one of many organisations using no-reply e-mails.
My issue is, that in order to correct the mistake, I had to search Amazon's website to find out how to make contact and then fill in an online form which, when sent gave me no record of my correspondence. Being wise to this, I had copied my communication text into a text editor in advance so at least I had a record.
I believe that customers should have an automatic right to reply to any e-mail an organisation sends rather than be forced to search for an alternative way to make contact (which often isn't easy to find) just to address the issue the organisation raised via e-mail in the first place.
Does anyone have any thoughts on this? Should we have a right to reply to e-mails rather than have to waste time trying to find another way to get hold of someone who can help? I would be interested to know your thoughts.
Many organisations seem to favour sending out standard emails to customers, to which they cannot then reply. The latest example of this arrived earlier today in the form of an e-mail from Amazon, saying they were expecting a return from me and that if they didn't receive it, they would charge my account for the item concerned. As it happens the item was returned two weeks ago and the tracking section of their own website acknowledged that. I have no doubt this was an honest mistake and I'm not targeting Amazon specifically as they are just one of many organisations using no-reply e-mails.
My issue is, that in order to correct the mistake, I had to search Amazon's website to find out how to make contact and then fill in an online form which, when sent gave me no record of my correspondence. Being wise to this, I had copied my communication text into a text editor in advance so at least I had a record.
I believe that customers should have an automatic right to reply to any e-mail an organisation sends rather than be forced to search for an alternative way to make contact (which often isn't easy to find) just to address the issue the organisation raised via e-mail in the first place.
Does anyone have any thoughts on this? Should we have a right to reply to e-mails rather than have to waste time trying to find another way to get hold of someone who can help? I would be interested to know your thoughts.
