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I Need to Rant

November 14th, 2018.
July 9, 2018, we purchased a 2012 Jeep Grand Cherokee, it's been 130 days and still no paperwork for registration and plates in Rosebud County. We have called about a dozen times, visited in person and still there have been no explanation or positive response from Rimrock Subaru. We now are making payments on time for a vehicle we cannot drive. This is unacceptable and very poor customer service. There is no reason that this cannot be taken care of in a reasonable timely manner. It shows unprofessional, lazy business practices, and makes us feel like we do not matter, they made their sale, and now do not care about after sales customer service. Rimrock Subaru doesn't even deserve one star. I will Never buy another vehicle from them again. I mean, how hard it is to do your job? Take your happy ass, get the paperwork, and drive to Rosebud County Courthouse to hand deliver it! But...
I digress.
Clayton Kelly Seale,
Colstrip, Montana.
Very Unsatisfied Customer.馃槧
PS... We found out that they don't have the title and don't know where it is.馃う So they gave us a loaner till they come up with it, but took me to post this comment on their website and Facebook. Smh.
loaner with Demo plates.
lasergraph70-79, M
I bought a Kia used from a Kia dealer and waited forever for ther plates and called every day. We eventually discovered the dates they had on two different documents didn't match and the state rejected the applications. We had to go back in and sign new corrected documents and it only took a few days after that to get the plates.
hami109141-45, F
I can't believe they gave you the run around that long over an automobile title even before getting you a loaner. They don't need to be in business, I personally might have sued in your shoes.

 
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