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How do they know?

My best friend, in Pennsylvania, is a real honest-to-gosh paper newspaper junkie. She used to get three or four daily.

For the past eight Sundays, the Erie Times-News has not arrived, although her subscription is paid in full.

She called and called and called. If anybody was dumb enough to actually answer the phone, they stopped her a short way into her "where's my paper?" rant, told her that wasn't their department and transferred her to another unanswered extension where she'd leave a message They wouldn't call back. Nobody ever called back.

Finally she called one last time and left messages on the ghost voicemail and told me, "If it isn't delivered this Sunday, I'm reporting them to the Better Business Bureau."

Today her paper was delivered.

Is there some algorithm that reads the stress in your voicemail and alerts them when you're really truly no lie had enough?
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chuck7882 · 61-69, M
Better Business Bureau falls under the "magic words" category