When is the customer not right?

when she's a karen

When they're wrong.

When they think that they know more than an employee who has been with the company for 10 years.

When they feel entitled to disrespect and abuse of employees and store managers

when they get exactly what they ordered than complain about it.

If they try to throw their weight around and bully a staff member.

When they're being bribed or in on a scam with an employee.

According to some retail workers? Always.

I draw the line at theft and murder

about 39% of the time

Every day at my job.