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Anyone ever experience phones screen turning black when making a call, BUT staying black, and not being able to hang up because of it?

Literally just got this phone last month.
Took it to the dealer and she messed with some settings to try and fix it. I made 2 calls while there and it worked fine...Today it's doing the same thing again,,,going black and STAYING black, when I move it AWAY from my ear...so I cannot hang up, especially bad when you're trying to leave a voicemail message...you can't hang up, and don't have anyone on the other end to hang up

Phone has never been dropped
Fungirlmmm · 51-55, F
Sounds like a proximity sensor. (The thing that makes the phone light up when you remove it from your ear)... The tech was probably trying to turn that feature off when they were messing in settings.

If that sensor is going bad I would try to get them to replace under warranted or insurance. If that is not an option then try this work around.. .

Go to your phone where you make calls...

Make sure it is on the keypad

At the top right click on the "...:

Then "choose settings"...

Then choose "answering and ending calls"...

Slide the "press power button to end call" to active.

This isn't the way it should work but at least you will be able to end a call if the screen locks up by pressing the power button lightly on your phone.

Good luck.
iamnikki · 31-35, F
@Fungirlmmm the manufacturer is trying to get me a refurbished phone, which I will not accept. Tmobile store said they can try to get me one if manufacturer cant. Ridiculous.
Fungirlmmm · 51-55, F
@iamnikki That bites. If it is a messed up phone and their problem then they should fix it.
iamnikki · 31-35, F
@Fungirlmmm just got done with trouble shooting. It's working for now. I told the troubleshooter that it was also working briefly at Tmoblie store while they played with the settings.
rjc36 · 56-60, M
Mine has done that a few times.
Mine does that sometimes, try pressing the power button it works for me.
iamnikki · 31-35, F
@Ramblingrose that doesn't work
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xixgun · M
Well, stop calling Satan.
🤔
midnightsun · 26-30, M
Wtf you mean by black

 
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